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DID YOU KNOW?
84% OF COMPANIES ACTIVELY WORKING ON THEIR CUSTOMER EXPERIENCE REPORT AN INCREASE IN REVENUE.
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DIMENSION DATA
THE NO.1 REASON CUSTOMERS SWITCH TO A NEW BRAND IS BECAUSE THEY FEEL UNAPPRECIATED
NEW VOICE MEDIA
91% OF CUSTOMERS UNHAPPY WITH A BRAND WILL JUST LEAVE WITHOUT COMPLAINING.
LESS THAN 4% WILL RAISE A COMPLAINT.
SALESFORCE
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"COULDN'T RECOMMEND REBECCA HIGHLY ENOUGH. SHE HAS DRIVEN A LOT OF CHANGE WITHIN OS ABOUT HOW WE THINK ABOUT OUR APPROACH TO CUSTOMERS."
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CHRIS CHAMBERS - ORDNANCE SURVEY
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