DID YOU KNOW?

84% OF COMPANIES ACTIVELY WORKING ON THEIR CUSTOMER EXPERIENCE REPORT AN INCREASE IN REVENUE.

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DIMENSION DATA

THE NO.1 REASON CUSTOMERS SWITCH TO A NEW BRAND IS BECAUSE THEY FEEL UNAPPRECIATED

NEW VOICE MEDIA

91% OF CUSTOMERS UNHAPPY WITH A BRAND WILL JUST LEAVE WITHOUT COMPLAINING. 

LESS THAN 4% WILL RAISE A COMPLAINT.

SALESFORCE

DON'T JUST TAKE OUR WORD FOR IT

"COULDN'T RECOMMEND REBECCA HIGHLY ENOUGH. SHE HAS DRIVEN A LOT OF CHANGE WITHIN OS ABOUT HOW WE THINK ABOUT OUR APPROACH TO CUSTOMERS."

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CHRIS CHAMBERS - ORDNANCE SURVEY

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