07727276260

©2019 by Think Wow Limited. Company registration number 12297172

Blonde businesswoman wearing a black sui

Ready to wow but not sure how?

2019 saw the fourth consecutive drop in customer satisfaction across UK consumers. It's clear that more businesses than ever need a re-think to meet their customer's changing expectations.

Our full-service approach to customer experience means we work with you to examine every facet of your business. We take an outside-in view of how your company works, from a customer's first visit to your website, all the way through their journey with you to their very last interaction, analysing each touchpoint along the way. Think Wow helps you understand what your customers are expecting and how to exceed those expectations on a consistent basis - growing you a loyal customer base and a natural stream of enthusiastic brand champions. 

If you care enough about your customers to ask how you can do better, then get in touch today. It's businesses like you that we love to work with.

 

Did you know..?

84% of companies actively working on their customer experience report an increase in revenue - Dimension Data

91% of customers unhappy with a brand will just leave without complaining.  Only 1 in 26 unhappy customers are likely to raise a complaint - Salesforce

The No.1 reason customers switch to a new brand is because they feel unappreciated - New Voice Media

 
Screenshot 2019-11-07 at 09.35.29.png

How can we help?

 
Success and workshop concept. Back view

Increase customer retention

Is your customer retention rate impacting your revenue growth but you don’t know how to fix it? Need help identifying the sticking points in your service? We’re here to help. With UK customer satisfaction decreasing and brand loyalty fluctuating with every new season, it has never been more important to see things from your customer's perspective. We map your customer journey, find out what really impresses your customers and look from the outside in to fix any issues, helping you future proof your business and out-grow the competition.

 
Idea Creativity Inspiration Thought Plan