DID YOU KNOW?

84% OF COMPANIES ACTIVELY WORKING ON THEIR CUSTOMER EXPERIENCE REPORT AN INCREASE IN REVENUE.

 

DIMENSION DATA

THE NO.1 REASON CUSTOMERS SWITCH TO A NEW BRAND IS BECAUSE THEY FEEL UNAPPRECIATED

 

 

 

NEW VOICE MEDIA

91% OF CUSTOMERS UNHAPPY WITH A BRAND WILL JUST LEAVE WITHOUT COMPLAINING. 

 

LESS THAN 4% WILL RAISE A COMPLAINT.

 

SALESFORCE

 
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"COULDN'T RECOMMEND REBECCA HIGHLY ENOUGH. SHE HAS DRIVEN A LOT OF CHANGE WITHIN OS ABOUT HOW WE THINK ABOUT OUR APPROACH TO CUSTOMERS."

CHRIS CHAMBERS - ORDNANCE SURVEY

 
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