2019 saw the fourth consecutive drop in customer satisfaction across UK consumers. It's clear that more businesses than ever need a re-think to meet their customer's changing expectations.

  • We examine every facet of your business.

  • We take an outside-in view of how your company works. 

  • We analyse every customer touchpoint from first interaction to last.

  • We help you understand what your customers are expecting

  • We help you create a strategy to exceed those expectations on a consistent basis

  • We help grow a loyal customer base filled with brand champions.

If you care enough about your customers to ask how you can do better, then get in touch today. It's businesses like you that we love to work with.



84% of companies actively working on their customer experience report an increase in revenue - Dimension Data

91% of customers unhappy with a brand will just leave without complaining.  Only 1 in 26 unhappy customers are likely to raise a complaint - Salesforce

The No.1 reason customers switch to a new brand is because they feel unappreciated - New Voice Media

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Success and workshop concept. Back view

Increase customer retention

Is your customer retention rate impacting your revenue growth but you don’t know how to fix it? Need help identifying the sticking points in your service? We’re here to help. With UK customer satisfaction decreasing and brand loyalty fluctuating with every new season, it has never been more important to see things from your customer's perspective. We map your customer journey, find out what really impresses your customers and look from the outside in to fix any issues, helping you future proof your business and out-grow the competition.


03301 331 996

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©2019 by Think Wow Limited. Company registration number 12297172