Think Wow was founded in 2019 with a single mission: to help progressive businesses grow by making customer experience transformation approachable, good value, and jargon-free. We might even have a little fun along the way…
Created by Rebecca Brown, former Customer Experience Lead at Purplebricks UK, we believe that all UK businesses can aim higher. Good enough is only enough until something better comes along. Transformation isn’t for everyone, but if you are truly motivated to make your business better and out-perform your competition, we have the team to help.
Our tailored services will ensure your business builds a long-term, robust customer experience strategy that both improves your customer retention and accelerates new customer acquisition. We offer a range of services to suit all business sizes, and because our pricing packages are aligned with the complexity of your processes, we believe we have a solution that can help any business, whether they be a brand-new start up or a well-established corporation.
Unlike some agencies, we don't have huge offices with demanding overheads. This means we can pass our savings on to you, providing a class-leading transformation service to suit your needs and keep your finance team happy.
We also believe that our commitment to you doesn't end after we leave your offices with a plan. All our business partners gain exclusive access to our member portal, along with telephone support from some of the UK's top consultants.
GET TO KNOW THINK WOW
Rebecca's intense passion for customer excellence began over a decade ago when she oversaw the opening of several high-end retail art galleries, balancing the need for an exceptional experience with a drive for sales. Since that time she has successfully led customer experience and operations teams in the outsourcing, property and energy sectors - developing her strategic approach with each new challenge.
Think Wow was born from her determination that UK customer experience should be unrivalled around the world, and that businesses who understand this deserve to win more customers.
Co-founder and Commercial Director
Daniel was most recently Vice President of Sales and Marketing at a FTSE 250 listed company. His sales approach centres on an unwavering respect for the customer and what they actually want, making him a natural choice to join our team here at Think Wow. Over his almost 20 year sales career he has worked with the MOD, privately owned businesses and publicly-listed corporations– consistently transforming their commercial performance along the way.
Daniel believes that sales is the engine room of the business, and sets not only the customer expectation but plays a huge part in shaping the corporate culture. We are thrilled to have him on-board helping us change the face of UK customer experience and ensuring that your sales teams don’t just win business, they lay the foundations for loyal and satisfied customers.
Are you ready to help change the face of UK customer experience? We are always on the lookout for exceptional talent to join our team. If this sounds like you, and you want to become part of our success story, please get in touch today with your CV.