3.png

CUSTOMER EXPERIENCE

84% OF BUSINESSES ACTIVELY WORKING ON THEIR CUSTOMER EXPERIENCE REPORT AN INCREASE IN REVENUE

THIS YEAR CUSTOMER EXPERIENCE HAS OVERTAKEN PRICE AND PRODUCE TO BECOME THE BIGGEST BRAND DIFFERENTIATOR AND MORE COMPANIES HAVE AWOKEN TO THE BUSINESS VALUE OF CUSTOMER EXPERIENCE. 

THOSE MAKING IT A PRIORITY ENJOY EVERYTHING FROM MORE REVENUE TO COMPELLING REFERRALS AND ONLINE REVIEWS.

SO HOW CAN WE HELP YOU?

5.png

One of the biggest challenges for any business is knowing where to start when it comes to making (and keeping) your customers happy.

We design a customer feedback strategy that's tailored to your business, your goals, and your customers.

Contact us today to discuss the feedback that:

  • Is intuitive and easy to use

  • Is driven by the customer

  • Maximises insights gathered

  • Drives more positive reviews

  • Helps you build your brand reputation

Customer journey mapping is the process of creating a visual chart of your customer's entire experience with you. It helps you see your brand from their perspective and offers a structured approach to understanding what's most important to change, and what you should keep just as it is.

Get in touch today to find out how we can support you with mapping your customer journeys, both current and aspirational.

4.png
3.png

Customer experience strategy is not one size fits all. We work with you to understand your organisational objectives and ensure that your customer strategy helps deliver those objectives. 

Whether you want to:

 

  • Increase revenue

  • Reduce marketing spend while attracting more customers

  • Drive more sales

  • Increase customer retention

  • Reduce complaints

  • Have happier staff

Contact us today to see how we can help you achieve your goals.

We work with organisations that want ongoing support with their customer experience. Perhaps you aren't quite ready to commit to hiring a full-time customer experience lead, but still want to grow and want to keep your customers happy.

That's where our Pocket CX Director comes in. 

We set aside a fixed number of hours each month to help your business achieve its customer goals. 

This is a bespoke service and is flexibly tailored to suit your needs. Some of the services we can cover are:

  • Ongoing training

  • Mentoring of customer experience staff

  • Complaint resolution

  • Ongoing insight analysis

  • Customer journey mapping

  • Key stakeholder management

  • Ongoing customer experience strategy implementation

Copy of Untitled (4).png

LET'S MAKE SURE YOUR CUSTOMERS ARE HAPPY WITH YOU FOR THE LONG HAUL!

DON'T JUST TAKE OUR WORD FOR IT

"REBECCA AND DANIEL ARE AMAZING. THEY UNDERSTAND THE CUSTOMER IN A WAY I NEVER COULD, AND ALLOW YOU TO REALLY SEE THE AREAS OF YOUR CUSTOMER JOURNEY THAT NEED IMPROVING. I'VE MADE IT MY MISSION TO MAKE THE 'SMOOTH' CUSTOMER EXPERIENCE EXCEPTIONAL AND I REALLY COULDN'T DO THAT WITHOUT THINK WOW."

 

JERI WILLIAMS - FOUNDER AND DIRECTOR OF SMOOTH ACCOUNTING