THINK WOW TRAINING
You want to be the best. You want loyal customers who shout about their experiences from the rooftops and make your marketing campaigns go viral. Most of all, you want to win. To make this happen you need everyone in your organisation to buy in to your culture of excellence, to know where they fit in the customer journey and to become customer champions - and that's where we come in.
We have training options to suit every business - and new to Summer 2020 we will also be launching our e-learning - bringing the culture, passion for service and enhanced knowledge to you and your team with the added convenience and safety of being able to learn from home or in the office.
Our range of training packages can offer assistance to any sized business. We offer in-house training days at your offices for up to 15 delegates (socially distanced), on a range of topics including, but not limited to, customer experience, sales excellence, complaint handling and social media.
For those who have a smaller business or a few new team members, we also run training days across the country that you can simply book an individual delegate onto, however we anticipate these will not resume until November in light of the current situation. We are more than happy to come to your office to train still.
You have a great team, you know they want to help customers but yet something is still missing - that passion, that confidence and that engagement that comes with knowledge.
Empower yourself and your team to understand your customers, and to deliver exceptional service.
Our e-learning modules launch later this Summer and will cover the foundation of Customer Experience for customer facing staff, journey mapping and CX design for business leaders and complaint handling for success - All from the comfort of your own chair and digestible in your time at your own pace!