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TRAINING & COACHING

COMPANIES WITH ENGAGED EMPLOYEES OUTPERFORM THE COMPETITION BY 147%

YOUR PEOPLE ARE YOUR GREATEST ASSET! TRAINING AND COACHING ENSURE THAT EVERYONE IS KNOWLEDGEABLE, CONFIDENT, CONSISTENT, AND KEEPING YOUR CUSTOMERS HAPPY.

SO HOW CAN WE HELP YOU?

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Our full-day interactive workshops are tailored to meet your business objectives and designed to empower your teams. We have fun, but leave you with values based training you'll remember long after the workshop ends.

Our courses are tailored to meet your needs, but example areas we cover are:

 

  • Customer Journey Mapping for small business owners
  • Complaint handling & dealing with challenging situations

  • Intro to Customer Experience

  • Empathy and listening to grow your business

We work with business owners, leaders, and entrepreneurs to help you grow your customer experience knowledge, stay on track to meet customer goals, and ultimately grow your business.

Every area of your business can and does impact the customer experience. We can help you gain the confidence and knowledge to know exactly where to start.

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We regularly run introductory webinars on Customer Experience and Complaint handling for customer service teams and small businesses. A complaint is an opportunity to improve (it’s pure, unfiltered customer feedback), but without proper training, an adviser can take it personally or react defensively.

Our webinars are a convenient way to deliver training remotely to your teams and start them on their customer experience journey.

If you are interested in scheduling a webinar for your team, get in touch today.

ARE YOUR TEAMS TRAINED, CONFIDENT AND SELLING YOUR SERVICE? IF NOT, WE CAN HELP!

DON'T JUST TAKE OUR WORD FOR IT

"THINK WOW PRESENTED A WEBINAR FOR MY COMPANY 'PROPel'. THE WEBINAR WAS FANTASTIC. SUPERBLY PRESENTED, DELIVERED IN A VERY APPROACHABLE MANNER AND THE ATTENDEES TOOK LOADS AWAY. THE FEEDBACK RECEIVED HAS BEEN SUPERB. IT WAS A PLEASURE TO WORK WITH REBECCA, SOMETHING I LOOK FORWARD TO DOING AGAIN SOON!"

 

NICK RICH - CO-FOUNDER PROPel