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OUR CUSTOMERS

A SATISFIED CUSTOMER IS THE BEST BUSINESS STRATEGY OF ALL - MICHAEL LEBOEUF

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Rebecca is smart, analytical, a thinker and a strategic problem solver with a drive that delivers positive outcomes that enable a culture in any environment to grow and last. Anyone who really cares about their customers and their people will benefit from the depth and breadth of her knowledge, her approach to management and the advancement of people and how she trains and supports positives behaviours that make people and organisations successful for the long term. A winner.

Michael Bruce - Founder and former Group CEO, Purplebricks

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Couldn't recommend Rebecca highly enough. She has driven a lot of change within OS about how we think about our approach to customers - especially with regards comprehensive, clear, concise messaging to support our move towards self-serve. She's owned, led, got her hands dirty and challenged (appropriately!) with many of the customer online experience elements associated with the recent significant change at OS. 

Chris Chambers - Head of PSGA, Ordnance Survey

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Dan completely knows his stuff and his approach to sales and the customer totally fits with the way I like to do business. He went through some great techniques and things to consider that I wouldn't have even thought about. I won't give away his secrets but if you're running your own business, I would recommend you speak to him. Plus, he's a super lovely guy so it's always nice chatting with him.

Claire Davies - Founder and Director, 1850 Business solutions Ltd

 
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Think Wow is a great name for this business as it’s exactly what I thought when working with Dan!

 

I needed to engage my members even more and Dan and Rebecca did some analysis of my customer journey and it really didn’t disappoint. If you are looking at your customer or employee engagement you really need to be speaking to these guys! Highly recommend! And well worth the investment!

Maddy Alexander-Grout - Founder, Multi-award winning My Vip Card

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We asked Rebecca to host two sessions at our Successful Complaints Handling Conference. After an unexpected delay from another speaker, Rebecca stepped up and chaired the majority of the day incredibly professionally with little preparation.

The speakers loved her presentations, she was always there to answer any questions during and post event, and was engaged during the other speakers presentations as well. Would absolutely work with Rebecca again! It was a pleasure and the day went so much better to have you guiding the attendees!

Hayley Nicholson - Conference Producer, Forum Business Media Ltd

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We partner with ThinkWow and I recently had a session with Daniel, focusing on 'confidence with sales'. Daniel sees sales through the customer’s lens, offering quick actionable steps to improve any sales journey for the customer and also to drive more sales for the business. He has great knowledge in understanding how to use customer reviews for business advantage, how to sell based on customer need and how to boost confidence when selling. Daniel runs Sales for Entrepreneurs masterclasses which we would really recommend to anyone wanting to build their knowledge and experience in sales.

Louise Newman - Umbrella insight