WHY CHOOSE US?
We want to change the face of UK service, and to do that we believe that Customer Experience Strategy needs to be more accessible. We won't bombard you with industry specific jargon that makes everything feel too complicated. We'll provide simple, understandable and implementable strategies that make your life easier. It’s easy to make a change; far harder to make it stick. We don’t want your new strategy to be a memory test for your people and ensure any changes have clear and tangible benefits.
No big offices, no costly payroll department - our savings are your savings. We have training packages to suit all budgets, along with full customer experience strategies that give you maximum value for your investment. Our success depends on yours, so we won't give you endless lists of things you need to buy to make your business flourish.
Good things come in small packages and with Think Wow that package means a dedicated, focussed service that gets to the heart of what makes your customers tick. We won't hide the fact that we are still building our reputation, so you can be sure that your satisfaction matters to us. While your consultant works with you, they won't work with anyone else - you get 100% of their attention.
Long term support as part of the package
We are invested in your success and we understand that sometimes you might need a little top up advice. By working with us you gain access to our exclusive member's portal - with articles on all the key issues you may face, along with lifetime telephone support. What's more, any Think Wow client who opts for full customer journey mapping, will be entitled a free annual health-check. So don't worry, we have your back!
Rebecca is smart, analytical, a thinker and a strategic problem solver with a drive that delivers positive outcomes that enable a culture in any environment to grow and last. Anyone who really cares about their customers and their people will benefit from the depth and breadth of her knowledge, her approach to management and the advancement of people and how she trains and supports positives behaviours that make people and organisations successful for the long term. A winner.
Michael Bruce - Founder and former Group CEO, Purplebricks
Rebecca has recently reviewed our customer journey at My VIP Card and has just been incredible. She had exceptional insights into our customers’ behaviours and how we needed to improve. I have implemented Rebecca’s suggestions and it has changed the way I work with my customers for the better. I highly recommend working with Rebecca if you want to work on your customer retention strategy.
Maddy Alexander-Grout - Founder, Multi-award winning My Vip Card
I worked with Rebecca at Labrador when she was brought in to run our customer experience teams. On first meeting her it was easy to see why Purple Bricks, her previous employer, had scaled so quickly. She has this rare gift of combining a tenacity to deliver outstanding customer care with a genuinely lovely personal style. I strongly recommend her to any company that wants to put an obsession with customers at its core.