WHY CHOOSE US?
We want to change the face of UK service, and to do that we believe that Customer Experience Strategy needs to be more accessible. We won't bombard you with industry specific jargon that makes everything feel too complicated. We'll provide simple, understandable and implementable strategies that make your life easier. It’s easy to make a change; far harder to make it stick. We don’t want your new strategy to be a memory test for your people and ensure any changes have clear and tangible benefits.
No big offices, no costly payroll department - our savings are your savings. We have training packages to suit all budgets, along with full customer experience strategies that give you maximum value for your investment. Our success depends on yours, so we won't give you endless lists of things you need to buy to make your business flourish.
Good things come in small packages and with Think Wow that package means a dedicated, focussed service that gets to the heart of what makes your customers tick. We won't hide the fact that we are still building our reputation, so you can be sure that your satisfaction matters to us. While your consultant works with you, they won't work with anyone else - you get 100% of their attention.
Long term support as part of the package
We are invested in your success and we understand that sometimes you might need a little top up advice. By working with us you gain access to our exclusive member's portal - with articles on all the key issues you may face, along with lifetime telephone support. What's more, any Think Wow client who opts for full customer journey mapping, will be entitled a free annual health-check. So don't worry, we have your back!
Rebecca is smart, analytical, a thinker and a strategic problem solver with a drive that delivers positive outcomes that enable a culture in any environment to grow and last. Anyone who really cares about their customers and their people will benefit from the depth and breadth of her knowledge, her approach to management and the advancement of people and how she trains and supports positives behaviours that make people and organisations successful for the long term. A winner.
Michael Bruce - Founder and former Group CEO, Purplebricks
Dan completely knows his stuff and his approach to sales and the customer totally fits with the way I like to do business. He went through some great techniques and things to consider that I wouldn't have even thought about. I won't give away his secrets but if you're running your own business, I would recommend you speak to him. Plus, he's a super lovely guy so it's always nice chatting with him.
Claire Davies - Founder and Director, 1850 Business solutions Ltd
Couldn't recommend Rebecca highly enough. She has driven a lot of change within OS about how we think about our approach to customers - especially with regards comprehensive, clear, concise messaging to support our move towards self-serve. She's owned, led, got her hands dirty and challenged (appropriately!) with many of the customer online experience elements associated with the recent significant change at OS. These changes are a major evolution for OS, with many interdependencies and an array of new benefits for our customers. Rebecca's work was a major part of that change only resulting in 40 queries across our 6000 customers in the week following the launch.
Chris Chambers - Head of PSGA, Ordnance Survey
Think Wow is a great name for this business as it’s exactly what I thought when working with Dan!
I needed to engage my members even more and Dan and Rebecca did some analysis of my customer journey and it really didn’t disappoint. If you are looking at your customer or employee engagement you really need to be speaking to these guys! Highly recommend! And well worth the investment!
Maddy Alexander-Grout - Founder, Multi-award winning My Vip Card
We asked Rebecca to host two sessions at our Successful Complaints Handling Conference. After an unexpected delay from another speaker, Rebecca stepped up and chaired the majority of the day incredibly professionally with little preparation.
The speakers loved her presentations, she was always there to answer any questions during and post event, and was engaged during the other speakers presentations as well. Would absolutely work with Rebecca again! It was a pleasure and the day went so much better to have you guiding the attendees!
Hayley Nicholson - Conference Producer, Forum Business Media Ltd
We partner with ThinkWow and I recently had a session with Daniel, focusing on 'confidence with sales'. Daniel sees sales through the customer’s lens, offering quick actionable steps to improve any sales journey for the customer and also to drive more sales for the business. He has great knowledge in understanding how to use customer reviews for business advantage, how to sell based on customer need and how to boost confidence when selling. Daniel runs Sales for Entrepreneurs masterclasses which we would really recommend to anyone wanting to build their knowledge and experience in sales.